Question 1

What gold bar sizes do you offer?

Accepted Answer

Cast and minted bars sourced directly from Indonesian licensed gold miners in 100g, 250g, 500g and 1kg formats. Custom sizes available on request.

Question 2

What purity do your bars guarantee?

Accepted Answer

999.9 (24-karat) on every bar, with assay certificate and unique serial number.

Question 3

How are premiums calculated?

Accepted Answer

Premiums vary by bar size — typically 0.9% over spot for 1kg and up to 1.8% for 100g bars. Locked at trade confirmation.

Question 4

Can I trade in USD instead of IDR?

Accepted Answer

Yes. Trades can be settled in either IDR or USD, locked at confirmation against international reference rates.

Question 5

What is the minimum trade size?

Accepted Answer

We trade from a single 100g bar. Institutional accounts typically transact from IDR 500 million per trade.

Question 6

How fast is settlement?

Accepted Answer

Funds clear into our segregated bank escrow account through formal banking channels. Vault receipts issued same-day on settlement.

Question 7

Do you offer forwards or hedging?

Accepted Answer

Our core product is spot physical. We can introduce clients to international forward contracts for hedging requirements.

Question 8

How is the executable price locked?

Accepted Answer

At trade confirmation. Live indicative pricing is shown on our Live Price page, but executable rates are confirmed with the desk.

Question 9

What KYC documents do corporate clients need?

Accepted Answer

Deed of establishment, tax & business identification, board resolution authorising trading, beneficial ownership disclosure (≥25% UBO), and director ID.

Question 10

How long does onboarding take?

Accepted Answer

Typically 5–10 business days for complete corporate documentation, faster for individual high-net-worth accounts.

Question 11

Are trades reported to regulators?

Accepted Answer

Yes. Every trade is documented with full transaction audit trail and reported under applicable Indonesian AML and export regulations.

Question 12

Do you serve syariah-compliant clients?

Accepted Answer

Yes. Physical allocated gold is widely accepted in syariah portfolios; we provide documentation suitable for syariah audit.

Question 13

Where can I store my gold?

Accepted Answer

Allocated, segregated vaulting in Jakarta with Brink's or PT Pos Logistik, audited quarterly by independent third parties.

Question 14

Can I take physical delivery?

Accepted Answer

Yes. Insured door-to-door delivery via Brink's, or self-collection from our Jakarta office vault by authorised representatives.

Question 15

Is allocated storage insured?

Accepted Answer

Yes. Allocated bullion is fully insured under Brink's vaulting policy. Insurance certificate available on request.

Frequently asked questions.

Products & Pricing

Trading Process

Compliance & KYC

Delivery & Storage

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